GENERAL INFORMATIONS 

Citizen Office-مكتب المواطن companyalso referred to as (“Citizen Office-مكتب المواطن”, “we” or “our”) respects your privacy and is committed to protecting it through this Privacy Statement. This Privacy Statement details the types of data we collect from you or that you provide to us when you use our services (the “Services”) or when you visit our websites associated with these Services (our “Website”). ). It also details our practices regarding the collection, use, maintenance, protection and disclosure of this data. This Privacy Statement describes the types of data our company and its service providers collect about visitors and users of our Website or Services (“you”). It also explains our practices regarding the collection, use, maintenance, protection and disclosure and transfer of this data. Finally, it informs you of your choices regarding the use, access and correction of your personal data. 

SCOPE 

This Privacy Statement applies to all personal data and any other data that our company and its service providers collect when you (i) access our websites or use the Citizen Office-مكتب المواطن application (including mobile applications ) who display or link to this Privacy Statement, or (ii) open and respond to our emails, text messages or other interactions from our website or (iii) are a user of our Services. Unless stated otherwise, this Privacy Statement does not apply to other products, services or data collected in any other way (online or offline) or for other purposes. The data that we may process on

our customers' customers is the subject of a separate paragraph which you will find in the section below entitled "Personal data of our customers' customers". 

Please read this Privacy Statement carefully to understand our policies and practices regarding your data and how we treat it. By accessing or using this Website, and/or using or relying on our Services, you agree to this Privacy Statement. 

WHAT PERSONAL DATA AND OTHER DATA DO Citizen Office-مكتب المواطن COLLECT? Citizen Office-مكتب المواطن or our service providers may collect personal and other data about you when you: 

● place an order for products or services; 

● use our Support Services; 

● use our SaaS Services; 

● register products or for an event; 

● request information from us; 

● subscribe to commercial promotions or support services; ● download software; 

● enter a contest; 

● respond to promotional campaigns; Or 

● you sign up for a secure extranet site to access product, support, service or training information. 

In the context of this Privacy Statement, "personal data" means data that allows you to be personally identified, such as your name, address, telephone number, e-mail address, username and password, billing and transaction data, credit card or other financial data, how you wish to be contacted and similar data.

We may also collect data that relates to you, but does not identify you personally, such as your computer's operating system, your browser, and data about your usage and activities on our websites or apps. Please refer to the section below on cookies and other electronic tools used to collect this data. 

Mobile Apps 

When you use mobile applications or Citizen Office-مكتب المواطن applications as part of some of our Services, we may collect data about your device such as unique identifier, anonymous application usage statistics, type of device used , its operating system, version and position. When you use theCitizen Office-مكتب المواطن software development kits or "Citizen Office-مكتب المواطن SDKs" (mobile or desktop), we may track the number of SDK downloads that have occurred. TheCitizen Office-مكتب المواطن Ticket Office is an online store for the purchase and sale of tickets for our activities. If you use this Marketplace, we collect the data listed below in the “Website” section. We use a third party to process all transactions taking place on the Marketplace. Payment data will not be processed, transmitted or stored on our servers or on our website. 

You can opt out of location-based services at any time by changing your device settings or by writing to us at the address listed below in the "CONTACT US - QUESTIONS ABOUT THE APPLICATION OF THIS PRIVACY STATEMENT" section. . 

We collect your geolocation data for the following purposes:

● Digital Rights Management 

● Data governance and information security 

● Ensure compliance with export control laws and regulations ● Customizing the app user experience 

We may share your geolocation data with third parties for the following purposes: 

● Data governance and information security 

● Application data analysis 

If you do not want us to share this data, please disable the geolocation option by changing your device settings. 

As part of providing certain Services, we use mobile data analytics software to allow us to better understand the functionality of our mobile software on your phone. This mobile software may log data such as frequency of app usage, problems encountered within the app, average usage, performance data and where the app has been from. downloaded. We do not link the data we maintain in the analytics software to personally identifiable data you submit in the mobile application. 

Website 

When you visit our website, your computer's operating system, IP address, access times, browser type, language and referring website addresses may be logged automatically. We may also collect data about your usage and activity, such as the number of clicks, pages viewed and the order of those pages, time spent on certain pages, and the date and time of that activity.

We may use this information to monitor and analyze your use of the Services. 

HOW DOES Citizen Office-مكتب المواطن USE YOUR DATA? 

Citizen Office-مكتب المواطن may use the data you provide to us about yourself, including personal data: 

● to welcome you; 

● to help you complete a transaction or to deliver products or services that you have requested; 

● to bill you for products or services you have purchased; ● to provide you with ongoing service and support and discuss any issues you may have encountered; 

● to carry out our obligations or enforce our rights arising from any contract with you; 

● to notify you about changes to our websites, apps, products or services; 

● to improve our websites, applications, services and products, including by generating data analysis and reports on their use by users such as you or anyone else; 

● to send you by email or by any other means commercial or promotional prospecting on the products or services of Citizen Office-مكتب المواطن or other companies likely to interest you; 

● to combat fraud or other criminal activity; 

● for any other purpose for which you provide such data; ● to register you in our internal sales management tool; 

● in connection with a merger, sale of our assets, financing or acquisition of all or a portion of our business by/to another company; ● in any other way that we will indicate when you provide us with your data; 

● as required or permitted by law; and or 

● for any other purpose, with your consent.

Citizen Office-مكتب المواطن may share aggregate or anonymous data about you and/or your Users with advertisers, publishers, business partners, sponsors and other third parties. For more details on this, please refer to the section “WITH WHOM DOES Citizen Office-مكتب المواطن SHARE YOUR DATA?” below. 

In order to assist us in carrying out the purposes described in this Privacy Statement, data about you that we or our service providers have collected through our Services, websites, applications or electronic communications with you, including your use of these Services, websites and applications, may be combined or enhanced with/by other data from or about you that we have obtained from other online or offline sources, including from our service providers or partners. commercial. 

The Citizen Office-مكتب المواطن Services, websites or applications, including third-party applications, may feature online discussion forums, including blogs, for our users. Any data you disclose in these forums becomes public and may be read, collected, copied, modified or used by other users or operators of these forums (including third parties), by search engines such as Google for you send unwanted messages, identify you, index and display your messages in search results, or for any other purpose. 

Citizen Office-مكتب المواطن assumes no responsibility for the data you disclose on these forums and blogs and how this data is used by third parties. 

You should exercise caution when deciding to disclose your personal data. To request removal of your personal data from our forums, contact us at

the address listed below - section “CONTACT US - QUESTIONS RELATING TO THE APPLICATION OF THIS PRIVACY STATEMENT”. In some cases, we may not be able to delete your personal data, in which case we will inform you of this and explain the reasons for this. We have no access to or control over the data posted on a third-party application. To find out how a third-party application uses your data, please see its privacy statement. You are solely responsible for the personal data you choose to submit in these forums. With respect to testimonials, we offer the user the choice whether or not to publish their personal data with the testimonial. To request the removal of your testimonial, please contact us at the address indicated below - section “CONTACT US - QUESTIONS RELATING TO THE APPLICATION OF THIS PRIVACY STATEMENT”. In some cases, we may not be able to delete your personal data, in which case we will inform you of this and explain the reasons for this. Please also refer to the following section to understand how Citizen Office-مكتب المواطن uses cookies, web beacons and other electronic tools to collect data about you for advertising or other purposes. 

Citizen Office-مكتب المواطن does not share your personal data or the personal data of your Users without your consent, for example when you allow us to share your data with other third parties for commercial prospecting purposes, in accordance with their own privacy policies .

DATA COLLECTION USING COOKIES AND OTHER ONLINE TRACKING TOOLS 

Tools 

Divesongs may collect and/or log your IP address, internet domain name, browser and operating system used to access our Services, websites or applications, pages or files viewed, time spent on each page or file and the time and date of each visit or use. Citizen Office-مكتب المواطن may collect this data automatically when you browse our websites or use our applications using log files, web beacons or other electronic tools. 

Citizen Office-مكتب المواطن may also use cookies and other electronic tools to automatically collect data about your use of our websites, applications or emails. Cookies are text files sent from a website through your browser and placed on your computer's hard drive or on your mobile device. Subsequently, when you visit this website, a message is sent back to the server by the browser accessing the website and this data about your activities is stored in the cookie. Data collected through cookies and other electronic tools (for example, the Internet pages you visit on the site and the navigation modes, the date and time of your visit, the number of links on which you click on the site , the functions you use on the site, the databases you consult and the searches you carry out on the site, the data you save or upload to the site, the sites you visited immediately before and after the visit of the site and when you open our e-mails or click on the links

contained therein) are used and analyzed to improve our service and to personalize your Internet browsing experience by providing us with a better understanding of your interests and requirements regarding our websites and apps. The data collected via cookies and other electronic tools may be linked to your personal data, such as your e-mail address or your password. 

We may also use cookies and other electronic tools placed by a third-party service provider to measure the effectiveness of our advertisements and other data and to help us understand what product information interests you most and what types of advertisements you like. . 

WITH WHOM DOES Citizen Office-مكتب المواطن SHARE YOUR DATA? 

We may disclose data that does not identify an individual (for example, aggregated anonymous data) without restriction. Citizen Office-مكتب المواطن contracts with third party service providers and vendors (including distributors and resellers) to provide certain products, services and customer solutions. Examples of services provided on our behalf include mail delivery, website hosting, transaction processing, payment processing, sending e-mails on our behalf, support provided by chat and event planning. Citizen Office-مكتب المواطن may share your personal data with its service providers and suppliers as necessary to provide the product or service you have requested, to answer your questions regarding products or services, or to support your business needs. You will not have the ability to opt out of having your data shared with these service providers and third-party vendors. They may therefore contact you directly for the purposes described above. 

Service providers and third-party vendors receiving personal data are required to maintain privacy and security safeguards consistent with Citizen Office-مكتب المواطن' privacy and information security policies. These companies are authorized to use your personal data only for the purposes for which they were originally intended or as required or permitted by law. However, except as otherwise provided in applicable law, Citizen Office-مكتب المواطن shall not be liable for any misuse by such parties. 

We may also disclose your personal data or any other data outside national borders: 

● to our subsidiaries and offices around the world; 

● to comply with applicable law or in response to a subpoena, court order, government or law enforcement request, or other legal process; 

● to provide documents or information relevant to litigation, arbitration, mediation, governmental or internal investigations or any other legal or administrative proceedings; 

● in the event that Citizen Office-مكتب المواطن believes in good faith that such disclosure is necessary to provide its services or to protect the rights, interests, safety or property of its business affairs, its employees, its suppliers, its customers , etc. ; 

● in connection with any proposed or actual sale or transfer of all or a portion of the assets of Citizen Office-مكتب المواطن, and/or any proposed or actual sale or merger of Citizen Office-مكتب المواطن or its divisions; 

● to enforce the terms of any agreement with Citizen Office-مكتب المواطن; ● to combat fraud or other criminal activity; 

● for any other purpose of which we will inform you when you provide us with your data; 

● as required or permitted by law; and or 

● with your consent.

Some Citizen Office-مكتب المواطن sites or services may be “co-branded” or offered in collaboration with another company. If you register with or use such sites/services, Citizen Office-مكتب المواطن and the other relevant company may receive information jointly collected by their site or services. 

Except where permitted by applicable law, Citizen Office-مكتب المواطن will not share, sell, trade or rent your personal data to third parties or other parties except as provided in this Privacy Statement. . 

YOUR CHOICES REGARDING COMMERCIAL PROSPECTION, YOUR RIGHT OF ACCESS TO YOUR PERSONAL DATA AND OUR RETENTION OF THIS DATA 

Your choices in terms of commercial prospecting. 

Your decision to provide personal information that we may request from you is voluntary. However, if you do not provide the requested personal data, you may not be able to continue your business or receive the benefits associated with this data. 

You may unsubscribe or opt out of receiving promotional offers from Citizen Office-مكتب المواطن (or specific divisions or subsidiaries) by following the instructions outlined in emails or other communications you receive or by notifying us via the appropriate method(s) described. below depending on the site or service concerned. It may take some time to process your request, but the maximum is 30 days for mail and phone promotions and 10 business days for email or text promotions. In countries where it is a

legal requirement, Citizen Office-مكتب المواطن offers you the opportunity to give your consent before sending any promotional material or making any promotional calls. This does not apply to communications in connection with certain services provided by Citizen Office-مكتب المواطن, which you may receive periodically, except in the event that you cancel such service. To stop receiving commercial prospecting emails from a third-party partner, please follow the unsubscribe instructions in the email or other communication you receive from the partner or contact the partner directly. To refuse that Citizen Office-مكتب المواطن shares your personal data with a third party partner for the purposes of its own commercial prospecting, please contact us at the address indicated below - section “CONTACT US - QUESTIONS RELATING TO THE APPLICATION OF THIS PRIVACY STATEMENT ”. 

Access to your personal data. 

Citizen Office-مكتب المواطن is committed to maintaining the integrity of your personal data We have implemented the appropriate technology, management processes and policies to maintain data integrity. We will provide you with reasonable access to your personal data in accordance with applicable laws. As part of 

some of our Services, we will endeavor to provide you with online access and the ability to update your information. To protect your privacy and security, we will take steps to verify your identity before granting any access or modifying your personal data. Upon your request, we can inform you whether, as data controller, we hold your personal data. To send us any

request relating to your personal data, please contact us at the address indicated below - section “CONTACT US - QUESTIONS RELATING TO THE APPLICATION OF THIS PRIVACY STATEMENT”. 

To request access, correction, erasure or deletion of your personal data, please follow the instructions below depending on the site or service concerned. While we will endeavor to accommodate your request, we also reserve the right to reject requests for access or to impose certain restrictions and requirements on them as required or permitted by applicable law. We will endeavor to respond within a reasonable time to any request for access. 

Our retention of your data. 

We will keep your personal data for as long as your account is active or as necessary to be able to provide you with our services, in accordance with the legislation in force. If you wish to cancel your account or request that we no longer use your personal data to provide you with services, please contact us using the contact details set out below. Even after we cancel your account or stop using your personal data to provide services to you, we may retain, use and disclose your data as necessary to comply with our legal, regulatory, ethical or privacy obligations. documents. Any request to delete your personal data is subject to these obligations and restrictions. The data provided for a quote request may be kept for a period of up to 15 months from the date of the quote request. Citizen Office-مكتب المواطن customer/partner

data will be retained for a period of at least 6 years after the end of the customer/partner relationship. 

For more information on our data retention policies, please contact us at the address listed below - section “CONTACT US - QUESTIONS RELATING TO THE APPLICATION OF THIS PRIVACY STATEMENT”. 

PERSONAL DATA OF OUR CUSTOMERS 

When we provide services to our clients, we process, in some cases, personal data about their own clients. Citizen Office-مكتب المواطن collects data under the direction of its customers in accordance with the applicable legislation (in the case of European personal data, a data confidentiality agreement will be put in place with the customers whose personal data we process), and has no direct relationship with the individuals whose personal data the company processes. If you are a customer of our customers and no longer wish to be contacted by our customers in connection with the use of our service, please contact the customer with whom you are interacting directly. We may transfer personal data to companies that help us provide our Service. Transfers to subsequent third parties are covered by service agreements with our customers. For more details on this, please see the section “WITH WHOM DOES Citizen Office-مكتب المواطن SHARE YOUR DATA?” above. 

Anyone wishing to access, correct, modify or delete inaccurate data should address their request to Citizen Office-مكتب المواطن' customer (the data controller). We will endeavor to respond within a reasonable time to any request to delete data.

We will retain the personal data we process on behalf of our customers for as long as necessary to provide our services to our customers and in accordance with applicable law. Citizen Office-مكتب المواطن will retain personal data as necessary to comply with its legal obligations, resolve any disputes and enforce its agreements. 

COMPLIANCE WITH EUROPEAN STANDARDS 

Citizen Office-مكتب المواطن complies with all privacy legislation, including Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 in force as of May 25, 2018 (hereinafter the “GDPR”). This regulation concerns the collection, use, retention and transfer of personal data from the European Union, the European Economic Area and Switzerland to third countries and has adopted or will adopt the standard clauses recommended by the Commission European Union in the contractual agreements that the company will conclude with its customers and its suppliers. 

TRANSFER OF YOUR INFORMATION TO THIRD COUNTRIES In accordance with applicable law, personal data and any other data covered by this Privacy Statement may be transferred, processed and stored in the United States, within the European Union or in any other country in which Citizen Office-مكتب المواطن or its subsidiaries, service providers, business partners or customers maintain premises or facilities, even if the level of data confidentiality required in that country is lower than that required by

the European Union. 

By submitting your personal data to Citizen Office-مكتب المواطن, you consent to such transfers and to the worldwide processing of such data specifically for the provision of the Services and the performance of our obligations. 

Citizen Office-مكتب المواطن undertakes that these companies accept the standard contractual clauses of the European Commission and with your prior agreement, Citizen Office-مكتب المواطن may sign these clauses with these companies on your behalf and in your name. 

SECURITY OF YOUR PERSONAL DATA 

Citizen Office-مكتب المواطن has implemented administrative, technical and physical measures to protect your personal data against accidental loss and against unauthorized access, disclosure, use, alteration or destruction. When you provide us with banking information via a Citizen Office-مكتب المواطن website or login credentials on a Citizen Office-مكتب المواطن platform, we encrypt this information using an SSL protocol. If you use a password to protect your accounts and personal data, it is your responsibility to keep your password confidential. Also be sure to avoid “phishing” scams, where you receive an email that appears to be from Citizen Office-مكتب المواطن asking you for personal data. Citizen Office-مكتب المواطن will never ask you for your personal data by e-mail. If you have any questions about our security measures, you can contact us at the address listed below in the “CONTACT US - QUESTIONS ABOUT THE APPLICATION OF THIS PRIVACY STATEMENT” section.

US PRIVACY SHIELD 

Citizen Office-مكتب المواطن Complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the United States Department of Commerce regarding the collection, use and retention of personal information transferred from the European Union and Switzerland to the United States. Citizen Office-مكتب المواطن Inc. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms of this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall control. To learn more about the programPrivacy Shield and to view our certification, please visit https://www.privacyshield.gov/ With respect to personal information received or transferred pursuant toPrivacy Shield Framework, Citizen Office-مكتب المواطن is subject to the regulatory powers of theFederal Trade Commission of the United States and is committed to cooperating with European data protection authorities and the Swiss Federal Data Protection and Information Authority (FDPIC). 

CHILDREN UNDER 16 

Citizen Office-مكتب المواطن sites and applications are not intended for children under the age of 16. We will not accept any personal data on our websites or apps from anyone under the age of 16. We do not knowingly collect personal data from children under the age of 16. If you are under the age of 16, please do not use or provide any data on this site or this application, or

on/through any of its features, do not register on the site or application, do not perform any purchases through the site or app, not to use any interactive features or public commenting features of the site or app, or to provide us with any personal data, including your name, address, number phone number, email address or any username you may use. If you believe that we may hold data relating to a child under the age of 16, please contact us at the address given below - section “CONTACT US - QUESTIONS RELATING TO THE APPLICATION OF THIS PRIVACY STATEMENT”. 

SOCIAL NETWORKS AND OTHER THIRD-PARTY INFORMATION COLLECTIONS 

Our websites or applications may include features related to social networks, such as the Facebook "Like" button or widgets, such as the "Share" button. These features may collect data relating to your IP address or the page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites or apps. Your interactions with these features are governed by the privacy statement of the company providing them. 

If you add a user to your business account, we'll ask for your contact's name and email address. We will automatically send your contact a one-time email inviting them to visit the site. Citizen Office-مكتب المواطن does not retain

this information, except as permitted by applicable law, and will only use it for the purpose for which it was provided. If you believe that one of your contacts has provided us with your personal data and you wish to request its deletion from our database, please contact us at the address indicated below - section “CONTACT US - QUESTIONS RELATING TO THE 'APPLICATION OF THIS PRIVACY STATEMENT'. 

LINKS TO NON-Citizen Office-مكتب المواطن WEBSITES AND TO THIRD PARTIES Citizen Office-مكتب المواطن websites may contain links to third party websites for your convenience and information. If you follow these links, you will leave the Citizen Office-مكتب المواطن site. Citizen Office-مكتب المواطن does not control these third-party sites or their privacy practices, which may differ from those of our company. We do not endorse or make any representations about third party websites. The personal data you choose to provide to third parties is not covered by this Citizen Office-مكتب المواطن Privacy Statement. We encourage you to review any entity's privacy statement before submitting your personal data. 

“CONTACT US – QUESTIONS RELATING TO THE APPLICATION OF THIS PRIVACY STATEMENT”. 

You have various rights regarding your personal data, including: 

● the right of access to your personal data; 

● correct errors in your data; 

● erase any errors in our data about you; 

● where your consent is required as the legal basis for the use of your personal data, you have the right to withdraw your consent to such use.

Please note that if you wish to exercise your right to object to the processing of personal data based on legitimate business interests, we may have to demonstrate that there are compelling legitimate grounds to believe that the processing is necessary for the establishment, exercise or defense of legal claims. 

CHANGES TO THIS PRIVACY STATEMENT 

Citizen Office-مكتب المواطن will review and update this Privacy Statement periodically, and note the date of its last revision above. If we make material changes to this Privacy Statement, we will notify you by directly sending you a notification or by posting a notice of the changes before permanently incorporating them into the document. We encourage you to frequently review this Privacy Statement to stay informed about how Citizen Office-مكتب المواطن collects, collects, maintains, protects, discloses and transfers your data.